have questions?

Frequently Asked Questions

Where do you ship to?

At the moment, the shop is set up for UK delivery only.

If you'd like something shipped internationally, please email us at hello@northernfrights.co.uk and we'll get a delivery price for you.

How long will my order take?

Unless an item is specifically marked as in stock, our products are made to order.

Please allow 7–14 days for delivery.

If an item is in stock, it may be dispatched sooner.

Can I collect my order at an event?

Yes.

You can choose to collect eligible items for free at one of our events.

Please make sure you select the correct collection option when ordering.

Are all items available for delivery?

No.

Some products are event collection only and cannot be posted.

This will be clearly stated on the product page before you order.

Can I buy these items at the event instead?

No.

Items listed in the online shop will not necessarily be available to buy at our events.

If there's something you want, we recommend ordering it through the shop rather than waiting until the event.

Are all products kept in stock?

No.

A lot of our products are made to order rather than held in stock.

If something is already available and ready to dispatch, it will be marked as in stock.

What does made to order mean?

It means the item is produced after you place your order rather than sitting on a shelf waiting to be sent.

This helps us offer more designs and sizes without having to keep huge amounts of stock.

Made-to-order products normally fall within our 7–14 day delivery timeframe.

Can I change or cancel my order?

Please contact us as soon as possible at hello@northernfrights.co.uk.

Because many items are made to order, changes or cancellations may not always be possible once production has started.

What if my item arrives damaged or incorrect?

Please email hello@northernfrights.co.uk with your order number and photos of the item and we'll look into it.

Are event tickets refundable?

Event tickets are subject to the terms shown when you purchase them.

Please check the individual event listing before booking.

Still need help?

Email us at hello@northernfrights.co.uk and we'll get back to you.